Login Problems

There are several major reasons why you may have trouble logging into Maintenance Connection:

  • You may have a Pop-up Blocker: Pop-up Blockers come with many 3rd party toolbars such as the Yahoo toolbar in addition to being a part of Internet Explorer in some cases. You may have multiple Pop-up Blockers installed in your system without even knowing it.  All Pop-up Blockers must either be disabled or be configured to allow Pop-ups for Maintenance Connection (adding 'maintenanceconnection.com' to the allowable list in your Pop-up blocker configuration). For more information, please see (Pop-up Blocker Settings.)
     

  • Your browser may not be accepting Cookies: Make sure that your browser allows "Cookies" (i.e., that Cookies are turned on). Please follow the (Instructions for Enabling Cookies.)
     

  • You may have a corrupt file in your Browser cache: You may have a corrupt file in your Browser's cache directory. Please follow the (Instructions for clearing your Browser's cache.)
     
  • Your browser may have a Third-Party Browser Extension that is causing problems: There may be a Third-Party Browser Extension that is causing problems. Try disabling Third-Party Browser Extensions. Please follow the (Instructions for Disabling 3rd Party Browser Extensions.)
     

  • You may have a regional settings conflict (Windows XP Only): If you experience the symptom where after you login and select an application, your browser windows closes, you may have a regional settings conflict. Please follow the (Instructions for configuring your regional settings)

Below reasons are not as common - but still should be verified:


  • Incorrect Member ID and/or Password: Double-check your Member ID and/or password. (If you forgot your password, please click here.)
     

  • Your browser may have Active Scripting turned off: Make sure that your browser allows active scripting (i.e. that active scripting is turned on). Please follow the (Instructions for Enabling Active Scripting.)
     

  • You may have a misconfigured Firewall: A misconfigured Firewall may also cause log-in problems. Try temporarily turning off any Firewall software you may have installed, such as ZoneAlarm. Please follow the (Instructions for configuring your firewall.)
     
  • Your browser may be using an incompatible text encoding: Sometimes, the login page will not display correctly if your browser isn't set for Western text encoding. In most browsers, you can manually change the text encoding style by clicking on the "View" menu and selecting "Encoding" or "Text Encoding", followed by "Default" or "Automatic". If this doesn't solve the problem, select either "UTF-8" or Western text encoding.

If you have any further questions, do not hesitate to contact our technical support staff at 1-888-567-3434 ext 2. or simply send an email to

 

 
Copyright 2002-2007 Maintenance Connection, Inc. All Rights Reserved.